Frequently Asked Questions

Answer all of your questions

Registrations, Payments and Refunds

For now, payments available in F4S Academy include:
- PayPal (you must have a PayPal account or use a credit card and pay securely, through PayPal).
- Bank transfer (pay through your bank account directly to our bank account using IBAN and BIC/SWIFT).
You may pay from anywhere in the world as long as you may use any of the listed available forms of payment.
Payments should always be in EUROS.
Please make sure the courses you register are presented in a language you feel familiarized with!
If you opt to pay by bank bank transfer, after registration is completed, proceed with bank transfer and send a copy of the bank transfer receipt to
For payments by bank transfer, your order will not be completed until the funds have cleared in our account. As soon we identify your payment, we will grant you access to the purchased course(s).

Account nr. 0197055966030 - EUR

IBAN: PT50 0035 0197 00055966030 67
You can cancel your participation in a course until the day before the course start date and, by requesting by email ( ), we will refund the amount that was paid to us or, if you prefer, you will have a credit to participate in another course.
In the case of courses that have already started, we will not make a refund of the amount, if you choose to withdraw from participation in it.
If somehow you have access to a discount coupon, please check the conditions associated with its use! Coupon code are a set of characters to use it in checkout page, so that you may get an additional discounts in purchasing a course. Discount coupons will only be available in exceptional situations.
Registration on this platform is free.
To register, go to the homepage (, then in the upper right corner of the screen, you have the option "Register". Click on "Register" and then you can register using the available form, entering your username, your email address and creating a password.
When you click "SIGN UP", you will be registered on the platform.
Then you should click in "Profile" (in the upper right corner of the screen) and then select the tab "Settings" to fill your personal data and click "SAVE CHANGES".
Then you will be able to start selecting and registering for available training (button "ADD TO CART" in each training and proceed with purchasing procedures).

Participating in Courses

Changing account name or any of your personal data may be accomplished by clicking in "Profile" (in the upper right corner of the screen) and then going through the available tabs to customize and change the desired data.
Click on "Profile", in the upper right corner of the screen, to see the courses you are enrolled in, as well as the ones you have completed, your certificates, your course test results, your orders and your personal data .
Changing your password may be accomplished by clicking in "Profile" (in the upper right corner of the screen) and then going through the available tabs and selecting "Password". Then, insert your old password and new desired password and then the button "SAVE CHANGES".
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to
Multiple e-mail accounts
If you use multiple e-mail accounts, try logging in with the associate e-mail addresses.
To put a new photo on the profile or modify the existing one, click on "Profile" in the upper right corner of the screen, then on "Settings", then on "Profile Photo" and upload the image of your photo.
Log in to the platform (if you have not already done so), search the platform for the course you are enrolled in and click on it.
Check the starting date, in the "Overview" information of the course, whether the course has started or if the start date has not yet arrived.
If the course has already started, click on "Curriculum" tab and start seeing the Lessons in the available modules.
Each lesson may have different content, like videos and written content or other types of content. It may even be scheduled synchronous sessions, like webinars.
After completing the first lesson, the 2nd lesson will be available and you will be able to view it and so on.
After viewing the last lesson in Module 1, some courses require you should take Test 1.
After completing Test 1, you can view the first lesson in Module 2... You should follow the methodology of each course until its end, choosing the pace and time that best suits you (except for synchronous sessions), until you have completed all Lessons in all Modules.
Most of the courses have a DISCUSSION FORUM.
If you are enrolled in the course and logged in, click on the course and, above the course's featured image, see an option to "Connect FORUM".
By clicking and entering the forum you can ask questions or add your content, experiences and comments exclusively on the topics of the course content.
The forum is open to trainees and trainers and the exchange of ideas and questions are encouraged.
This is an asynchronous form of interaction between all course participants, which means that responses do not occur in real time, as they depend on the pace of the other participants.
Each course may also have some synchronous sessions, in real time, through videoconference, for the trainees who wish to enroll in them.
These synchronous sessions will be announced and their time previously scheduled.
You may also reach trainers through their available contact details.

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