Frequently Asked Questions

Answer all of your questions

Registrations, Payments and Refunds

For now, payments available in F4S Academy include:
- PayPal (you must have a PayPal account or use a credit card and pay securely, through PayPal).
- Bank transfer (pay through your bank account directly to our bank account using IBAN and BIC/SWIFT).
You may pay from anywhere in the world as long as you may use any of the listed available forms of payment.
Payments should always be in EUROS.
Please make sure the courses you register are presented in a language you feel familiarized with!
If you opt to pay by bank transfer, after registration is completed, proceed with bank transfer and send a copy of the bank transfer receipt to training@food4sustainability.org
For payments by bank transfer, your order will not be completed until the funds have cleared in our account. As soon we identify your payment, we will grant you access to the purchased course(s).
Name of entity: FOOD4SUSTAINABILITY ASSOCIACAO PARA INOV NO ALIMENTO SUSTENTAVEL

Account nr. 0197055966030 - EUR

IBAN: PT50 0035 0197 00055966030 67
BIC SWIFT: CGDIPTPL
You can cancel your participation in a course until the day before the course start date and, by requesting by email (training@food4sustainability.org ), we will refund the amount that was paid to us or, if you prefer, you will have a credit to participate in another course.
In the case of courses that have already started, we will not make a refund of the amount, if you choose to withdraw from participation in it.
If somehow you have access to a discount coupon, please check the conditions associated with its use! Coupon code are a set of characters to use it in checkout page, so that you may get an additional discounts in purchasing a course. Discount coupons will only be available in exceptional situations.
Registration on this platform is free.
To register, go to the homepage (https://f4sacademy.online/), then in the upper right corner of the screen, you have the option "Register". Click on "Register" and then you can register using the available form, entering your username, your email address and creating a password.
When you click "SIGN UP", you will be registered on the platform.
Then you should click in "Profile" (in the upper right corner of the screen) and then select the tab "Settings" to fill your personal data and click "SAVE CHANGES".
Then you will be able to start selecting and registering for available training (button "ADD TO CART" in each training and proceed with purchasing procedures).
You will receive an invoice and credit card receipt (if applicable) by e-mail after your registration (and payment) is completed.
When subscribing a payed course or event, please let us know your VAT number, if you want to see it included in the invoice!
No, travel is at the expense of the trainee.
From the moment you complete registration in a course and start attending it, you will have access to the full course materials (depending on the course, you might find exclusive videos, books, workbooks and other navigational tools), group and individual exercises, case studies, among others.
For some courses, content (modules and lessons) will be displayed according to dates and trainee progression.
These materials are used throughout the workshop to provide a fully interactive, hands-on learning experience.
You will have the opportunity to ask questions and discuss with the instructor and your colleagues during the synchronized lessons, through a discussion forum or through an e-mail.
Some courses even include a certificate of completion, as long as you complete all the course and its objectives.

Participating in Courses and Webinars

Changing account name or any of your personal data may be accomplished by logging in (as long as you have completed registration), then clicking in "Profile" (in the upper right corner of the screen) and then going through the available tabs to customize and change the desired data.
Username cannot be changed but you may change your first name, last name, nickname and choose the public display name you prefer.
Click on "Profile", in the upper right corner of the screen, to see the courses you are enrolled in, as well as the ones you have completed, your certificates, your course test results, your orders and your personal data .
Changing your password may be accomplished by clicking in "Profile" (in the upper right corner of the screen) and then going through the available tabs and selecting "Password". Then, insert your old password and new desired password and then the button "SAVE CHANGES".
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to training@food4sustainability.org.
Multiple e-mail accounts
If you use multiple e-mail accounts, try logging in with the associate e-mail addresses.
To put a new photo on the profile or modify the existing one, click on "Profile" in the upper right corner of the screen, then on "Settings", then on "Profile Photo" and upload the image of your photo.
Log in to the platform (if you have not already done so), search the platform for the course you are enrolled in and click on it.
Check the starting date, in the "Overview" information of the course, whether the course has started or if the start date has not yet arrived.
If the course has already started, click on "Curriculum" tab and start seeing the Lessons in the available modules.
Each lesson may have different content, like videos and written content or other types of content. It may even be scheduled synchronous sessions, like webinars.
After completing the first lesson, the 2nd lesson will be available and you will be able to view it and so on.
After viewing the last lesson in Module 1, some courses require you should take Test 1.
After completing Test 1, you can view the first lesson in Module 2... You should follow the methodology of each course until its end, choosing the pace and time that best suits you (except for synchronous sessions), until you have completed all Lessons in all Modules.
Most of the courses have a DISCUSSION FORUM.
If you are enrolled in the course and logged in, click on the course and, above the course's featured image, see an option to "Connect FORUM".
By clicking and entering the forum you can ask questions or add your content, experiences and comments exclusively on the topics of the course content.
The forum is open to trainees and trainers and the exchange of ideas and questions are encouraged.
This is an asynchronous form of interaction between all course participants, which means that responses do not occur in real time, as they depend on the pace of the other participants.
Each course may also have some synchronous sessions, in real time, through videoconference, for the trainees who wish to enroll in them.
These synchronous sessions will be announced and their time previously scheduled.
You may also reach trainers through their available contact details.
The courses will have both synchronous and asynchronous lessons. So, you can better organize your time.
At times, some of the modules may require travel to the location (mentioned in the course description).
Always check the course description and curriculum to know the way it is organized. It varies from course to course.
We will do everything possible so that the practical modules are always broadcast live. If this is not possible, we will film the practical parts of the course so that you will be able to view them later.
However, for some events or courses this might not be possible! If you are unsure about your face-to-face participation, get in touch with the trainer or with F4S Academy email to place your questions, before taking your decision!
The duration of the courses depends on the course in question. You can find this information on the different tabs for each course.
Yes, you should get in touch with us and request us to extend your access to the content of the course. You will always have access to your user area of F4S Academy, but most courses will have a limited time access to content, so if students require extra time, we will surely grant you extra time access to (asynchronous) content. You can also be easily clarified by sending an email to the trainer of each course.
In some courses, certificates of participation will be instantaneously issued as soon as the course is completed, and you may download it as a PDF.
For other courses, printed certificates will be sent out within 3 weeks of course completion.
We will keep your access to the asynchronous content at least for 6 months after the planned closing date of the course. If you require more time, please send us an email requesting it and we will grant you some more time.
In most courses the materials will be provided by the trainers, with a few exceptions, which will be mentioned in advance in each course.
Regarding online content and online sessions, a device with a good connection to the Internet is required, technically allowing to attend videoconferences and watch online videos.
Once you have registered and logged in to the Academy website, you can register for the webinar cycle via the "Book Now" button for free.
Most of our webinars run on Thursdays, from 4:00 pm to 5:30 pm GMT+1 (5:00 – 6:30 CET). There may be some exceptions, such as if the speaker is not available at these times. This will be mentioned in the webinar description and confirmed at the time of registration.
Each webinar cycle will feature several sessions with different speakers. The waiting room for each session will open 10 minutes before the session starts, at 3:50 pm. Each webinar starts at 4:00 pm and are 90 minutes which consists of 3 15-20 minutes presentation by experts speakers and share knowledge, case studies, and other subjects with you. In the end, a 20 minute Round Table for discussion of questions the next session will be presented At any time you can ask questions that we will forward to the speakers.
The link to the login page should be sent to you in a confirmation email once you register. On the day of the webinar, about 10 minutes before the webinar, you will be able to login to the webinar.
Yes, registration is done per webinar cycle. Don't worry about scheduling, we will remind you 24 hours in advance!
No, the webinars are free. This way you can learn more about various subjects, spread out over several sessions. We look forward to seeing you!
You can keep abreast of news through the Academy site (https://f4sacademy.online/webinars/) and through our social networks. www.facebook.com/food4sustainability www.linkedin.com/company/food4sustainabilitycolab/
You just need a laptop, internet connection and desire to learn.
Questions will be asked through Slido (https://www.sli.do/) and at the beginning of each webinar a code to access the platform will be provided. We will do our best to ensure that all questions are answered during the Round Table.
At the end of each webinar we will send a follow-up email to the registered participants, where we will have a section for questions after the live webinar. We will forward these questions to the speakers. You will also have at your disposal the speakers' contact details and you can use them to ask your additional questions.
No, we'll take care of that for you. As an attendee, you are automatically muted.
If you are an industry member or academic organization who is interested in participating as speaker in one of F4S Colab future webinars, please contacts us via training@food4sustainability.org.

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